Privacy Policy
How Berlin Area Ambulance collects, uses and protects your information. We respond to privacy requests within 5 business days.
1. Introduction
Berlin Area Ambulance Association Inc. ("Berlin EMS," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website berlinems.org or interact with our organization.
2. Information we collect
2.1 Information you provide
- Contact forms: name, email, phone number, and message content
- Volunteer applications: name, contact information, age, experience, availability
- Training registrations: name, contact information, certification requirements
- Donation information: name, address, payment details (processed securely by third-party payment processors)
2.2 Automatically collected information
- Log data: IP address, browser type, pages visited, time spent
- Cookies: session identifiers and preferences (see section 7)
3. How we use your information
We use the information we collect to:
- Respond to your inquiries and provide requested services
- Process volunteer applications and coordinate training
- Send newsletters and program updates (with your consent)
- Process donations and issue tax receipts
- Improve our website and services
- Comply with legal obligations
- Maintain records required for our 501(c)(3) nonprofit status
4. Information sharing and disclosure
We do not sell, trade, or rent your personal information. We may share information with:
- Service providers: payment processors, email providers, website hosting (under strict confidentiality agreements)
- Legal requirements: when required by law, court order, or to protect our rights
- Emergency services: coordination with other emergency response agencies as necessary for operations
- Accreditation bodies: training and certification records as required by the Pennsylvania Department of Health and EMS accreditation bodies
We never share your information with marketing companies or for commercial purposes.
5. Data security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- Secure Socket Layer (SSL) encryption for data transmission
- Access controls limiting personnel who can view personal data
- Regular security audits and updates
- Secure storage of paper records in locked facilities
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
6. Your privacy rights
You have the right to:
- Access: request a copy of the personal information we hold about you
- Correction: request correction of inaccurate information
- Deletion: request deletion of your information (subject to legal retention requirements)
- Opt-out: unsubscribe from marketing emails at any time
- Data portability: receive your information in a structured, machine-readable format
To exercise these rights, contact us at [email protected] or call 814-267-4112. We will respond within 5 business days.
7. Cookies and tracking
Our website uses cookies to enhance user experience. Cookies are small text files stored on your device. We use:
- Essential cookies: required for website functionality
- Analytics cookies: to understand how visitors use our site (anonymized data)
- Preference cookies: to remember your settings
You can control cookies through your browser settings. Disabling cookies may limit website functionality.
8. Changes to this policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy regularly.
9. Contact information
For questions or concerns about this Privacy Policy or our data practices, please contact:
Berlin Area Ambulance Association Inc.
Privacy Officer
721 North St
Berlin, PA 15530
Email: [email protected]
Phone: 814-267-4112
We are committed to resolving privacy concerns within 5 business days.